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24/7 Automated Support Desk

Customer Support

Goal: Provide round-the-clock customer support with AI

Complete automation for customer support operations.

Workflow Steps

1

Receive Inquiries

Chatbot fields initial questions

Tools Used:

Drift AI ChatbotsAda AI Chatbot
2

Ticket Creation

AI creates and categorizes support tickets

Tools Used:

Zendesk AIFreshdesk AI
3

Knowledge Base Routing

Directs users to self-help articles

Tools Used:

Brainfish AIIntercom
4

Escalation

AI flags complex issues for human followup

Tools Used:

Help Scout AI
5

Customer Feedback

AI analyzes satisfaction and churn drivers

Tools Used:

ChurnZero AI
View More Customer Support WorkflowsExplore Customer Support Tools

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Multichannel Support Automation

Manage customer support across all channels

5 steps