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Multichannel Support Automation

Customer Support

Goal: Manage customer support across all channels

Workflow Steps

1

Inbound Message Routing

AI triages chat, email, SMS, social

Tools Used:

Ada AI Chatbot Intercom

2

Knowledge Base Integration

Links customers to best answers

Tools Used:

Zendesk AI Freshdesk AI

3

Escalation to Human

AI flags high-priority or complex cases

Tools Used:

Drift AI Chatbots Help Scout AI

4

Customer Feedback Capture

Collects and summarizes reviews

Tools Used:

5

Performance Reporting

AI analyzes trends/issues for managers

Tools Used:

gainsight-support

View More Customer Support Workflows Explore Customer Support Tools

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